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Technical support service

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22 July 2014

Zeal Industries was approached by a client wanting help in supporting its Macintosh users. The company was a start-up and didn't want to invest in a full-time support engineer to look after its small team. So taking advantage of our in-house technical expertise, we established a helpdesk to assist end-users with their questions. The result was an 8x5 telephone and e-mail service for trouble-shooting desktop issues.

As the company also had a Mac Pro running OS X Server, we additionally offered a monitoring service to ensure the machine ran smoothly without the need for a dedicated system administrator. By combining our technical knowledge with operational flexibility, Zeal was able to demonstrate its unwavering commitment to customer service.